Privacy policy

“Acuilae” is fully committed to complying with Spanish and European legislation on the protection of personal data, ensuring full observance of the obligations established, as well as the implementation of the security measures required by the General Data Protection Regulation (GDPR) (EU) 2016/679 and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).

In line with these regulations, please note that the use of our website may involve providing certain personal data through contact forms or by sending emails. These data will be processed by “Acuilae”, which acts as Data Controller, whose details are:

• Company name: Acuilae Games & Tech, SL
• Tax ID (CIF): B42797993
• Registered office: C/Primavera, 74 - 1º izda Aranjuez (Madrid) 28300
• Phone: 614383684
• Email: info@acuilae.com
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Personal information includes data such as name, email address, postal address, telephone number and tax ID number (NIF/NIE), among others. In addition, when a user accesses our website, certain information is automatically stored for technical reasons, including the IP address assigned by their internet service provider.
“Acuilae”, in its role as Data Controller, is obliged to inform users about the processing of personal data that may take place, either through the receipt of emails or when filling in forms on our website.
Only the data strictly necessary to provide the requested service or respond to the user's request for information will be collected. The data collected are identification data and are limited to what is strictly necessary to carry out the proposed activity. At no time will the data be used for any purpose other than that for which they were collected.
Contact forms/email
- Purpose: To respond to requests for information sent through our contact forms.
- Legal basis: The processing of these data is based on the user's consent, which may be withdrawn at any time.
- Disclosure of data: Personal data will be processed on servers managed by 1&1, which will be considered a Data Processor.

Only people over the age of 14 may use this website. As required by the LOPDGDD, in the case of minors under 14, the consent of their parents or guardians is a mandatory condition for us to process their personal data.

Users of the “Acuilae” website are informed that the technical, organisational and security measures within our reach have been adopted to prevent the loss, misuse, alteration, unauthorised access and theft of data, thereby guaranteeing the confidentiality, integrity and quality of the information they contain, in accordance with current data protection legislation. The personal data collected in the forms are processed solely by “Acuilae” staff or by the designated Data Processors.
The “Acuilae” website also uses SSL encryption, which allows the User to send their personal data securely through the website's contact forms.

The User states that all the data they provide are true and correct and undertakes to keep them up to date. The User will be responsible for the accuracy of their data and will be solely liable for any disputes or litigation that may arise from their falsehood. So that we can keep personal data up to date, it is important that the User informs “Acuilae” whenever there has been any change to them.

“Acuilae” will not transfer or disclose your data to any third party, except in cases provided for by law or when the provision of a service requires a contractual relationship with a Data Processor. Accordingly, the User accepts that some of the personal data collected may be provided to these Data Processors (payment platforms, accountancy firms, intermediaries, etc.) when necessary for the effective provision of a contracted service or purchased product. The User also accepts that some of the services may be wholly or partly subcontracted to other individuals or companies, who will be considered Data Processors, with whom the corresponding confidentiality agreement has been signed, or who have adhered to their privacy policies, set out on their respective websites. The User may refuse the transfer of their data to the Data Processors by written request, through any of the means referred to above.
In addition, where necessary, Customers' data may be disclosed to certain bodies in compliance with a legal obligation: the Spanish Tax Agency, banks, the Labour Inspectorate, etc.

The LOPD and the GDPR (RGPD) give data subjects the possibility of exercising a series of rights relating to the processing of their personal data. To do so, the User must write, providing documentation proving their identity (Spanish ID card or passport), by email to info@acuilae.com, or by written communication to the address shown in our Legal Notice. This communication must include the following information: the User's full name, the request being made, their address and supporting documentation.
Rights must be exercised by the User in person. However, they may be exercised by a person authorised as the User's legal representative, providing documentation that proves such representation.
The User may request to exercise the following rights:

• - Right to request access to personal data.
• - Right to request rectification (if the data are incorrect) or erasure.
• - Right to request the restriction of processing, in which case the data will only be kept by “Acuilae” for the exercise or defence of claims.
• - Right to object to processing: “Acuilae” will stop processing your data, unless it must continue to do so for legitimate reasons or for the exercise or defence of possible claims.
• - Right to data portability: if you want your data to be processed by another company, “Acuilae” will provide your data in an exportable format.

Where consent has been given for a specific purpose, the User has the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
If a User considers that there is a problem with the way “Acuilae” is handling their data, they may address their complaints to the Security Officer or to the relevant data protection authority, which in the case of Spain is the Spanish Data Protection Agency (AEPD).

The personal data of Users who use the contact form or who send us an email requesting information will be processed for the time strictly necessary to respond to the request for information, or until the consent given is withdrawn.

Customers' personal data will be processed until the contractual relationship ends. The retention period for personal data will be the minimum necessary, and data may be kept for up to:

• - 4 years: Law on Infringements and Penalties in the Social Order (obligations relating to social security affiliation, registrations, terminations, contributions, payment of wages…); Arts. 66 et seq. of the General Tax Law (accounting records…)
• - 5 years: Art. 1964 of the Civil Code (personal actions without a special time limit)
• - 6 years: Art. 30 of the Commercial Code (accounting records, invoices…)
• - 10 years: Art. 25 of the Law on the Prevention of Money Laundering and Terrorist Financing.
• - No time limit: disaggregated and anonymised data.

In the case of processing candidates' data (CVs), “Acuilae” may keep the CV on file for a maximum of two years to consider it for future vacancies, unless the candidate states otherwise.

“Acuilae” is present on several of the main social networks on the Internet (Facebook, Twitter, LinkedIn), acting in all cases as Data Controller for the data of its followers, fans, subscribers, commenters and other user profiles (hereinafter, followers) managed by “Acuilae”. The purpose of “Acuilae” processing followers' data, provided the law allows it, is to inform them about its activities and promotions through any means available on the social network, as well as to offer a personalised customer service. The processing is based on the consent of the data subject, which may be withdrawn at any time. “Acuilae” will not collect information from social networks unless the user has given express and specific consent for this (for example, for a competition).

Candidates who send electronic communications to "Acuilae" in order to take part in recruitment processes expressly authorise the analysis of: the documents sent (such as the curriculum vitae), information publicly accessible through search engines (such as Google), profiles on professional social networks (such as LinkedIn), the results of entrance tests and the details disclosed during the job interview. This is done for the purpose of assessing their application and, where appropriate, offering them a job. If the candidate is not selected, "Acuilae" may keep their CV for a period of up to two years for future recruitment processes, unless the candidate indicates otherwise. The candidate's consent is the legal basis for this processing and may be withdrawn at any time.

The information provided by the customer will in all cases be considered confidential and may not be used for purposes other than those described here. “Acuilae” undertakes not to disclose or reveal information about the User's aims, the reasons for the advice requested or the duration of its relationship with the User.